英文電話怎麼說，才符合禮儀？TutorABC簡單教你說！(上)

用英文講電話讓你煩惱嗎？看不見對方，無法比手畫腳只好轉交給別人？TutorABC教你幾招，讓你說出最符合禮儀又正確的英文電話用語！

為什麼電話禮儀重要？

即便電子郵件、即時通訊軟體、簡訊已成為一般企業的通訊途徑，但其實你無法避免仍會跟你的老闆、客戶或同事，藉由電話作接觸和聯繫；甚至有時候你也必須幫別人接電話。因此，掌握商務電話的禮儀很重要，它的難處在於對方看不到你，你仍得清楚傳遞想法。現在，我們不僅要告訴你電話中適當的禮儀，也會用模擬情境來告訴你應該如何反應。

Even though e-mails, instant messages, and texts are rapidly becoming the
standard for business communication, business phone conversations are still
unavoidable, whether they are to your boss, clients, or colleagues. There are
also most definitely times when you have to pick up the phone for someone
else and take messages. Therefore, it is important to master business phone
etiquette since it is more difficult to convey your thoughts when the other party
cannot see you.
Today, not only are we going to look at proper etiquette, we are also going to
go over specific situations and how you should act when they arise.

語氣打造第一好印象

接起電話前，停止任何會影響你講話語氣的行為，例如吃東西、嚼口香糖等。接聽電話時，最好的鈴聲3聲內立即接聽，並在電話前深呼吸再講話。開始講話後，盡可能用愉快專業的語氣說話，因為如果你的語調表現得很倦怠或沒耐性，其實很容易從聲音聽出來的。

Before picking up the phone, discontinue any activities such as
eating, chewing gum, or anything else that could affect your
speaking.
When answering the phone, be promptand answer within three
rings if possible. Take a deep breath before you pick up and start
speaking. Be as pleasant and professional as you can be. Weariness
and impatience show easily through your voice.

問候報上名，快速進入狀況

不論是打電話或接電話，在接通電話時就清楚說出你的名字。不要假設電話另一頭的人一定認識你這個人或你所處的部門或公司。如果需要，可以這樣說

State your name clearly at the beginning of a phone conversation
whether you’re making or picking up the call. Don’t assumethe
person on the other end knows you, your department, and / or
your company. If necessary, state:

“This is Linda calling from the finance department of Roberts & Co.”  

我是Roberts & Co.公司，財務部門的 Linda

“Hello, Roberts & Co., Linda speaking / this is Linda.”

你好，這裡是Roberts & Co.公司，我是Linda

本文英語由TutorABC提供，刊載於能力雜誌

在TutorABC學一年，聽說可以進步多少？快來看看！